Refund Policy

1. Monthly Subscriptions

For month-to-month subscriptions, we do not offer refunds or credits for partial months of service, downgrade refunds, or refunds for months unused with an open account. You can cancel your monthly subscription at any time, and you will not be charged again on your next billing date. You will retain access to paid features until the end of your current billing cycle.

2. Annual Subscriptions

For annual subscriptions, we offer a 14-day money-back guarantee. If you are not satisfied with Shipwright AI within the first 14 days of your initial annual subscription purchase, you may request a full refund. After the 14-day window has passed, annual subscriptions are non-refundable.

3. Exceptional Circumstances

We understand that exceptional circumstances occur. We may, at our sole discretion, grant a refund, discount, or credit if:

• There was a prolonged, unexpected service outage that significantly impacted your ability to use the platform.
• You were charged in error due to a bug in our billing system.
• Required by applicable consumer protection laws in your jurisdiction.

4. How to Request a Refund

If you believe you are eligible for a refund, please contact our billing team at billing@shipwright.in. Please include your account email, invoice number, and a brief explanation of why you are requesting a refund. We aim to review all requests within 3 business days.